FAQs
How do I request a quote or place an order?
There are several ways to inquire or place an order.
View our online catalog. Then call our showroom to either schedule and appointment or place your order over the phone.
209-988-7022
What is your cancellation policy
The Event Collection has a cancellation policy that varies based on the timing of the cancellation.
All other cancellations are as follows:
25% restocking fee within 10 days of delivery or will call
50% restocking fee within 7 days of delivery or will call
100% restocking fee within 3 days of delivery or will call
What is your order modification policy?
You can adjust your rental order at any time, but final changes must be made at least 14 days before delivery or will call. For adjustments, you can call or email a coordinator to discuss adjustments
While last-minute changes may be accommodated based on availability, edits within 7 days of the event may require a short notice fee.
How do I reserve my rentals & confirm order?
Quotes are valid for 14 days. To secure, a 50% deposit and a signed rental agreement are required. A credit card is required to make the reservation, but you can pay via cash, check,, or credit card. For all delivered orders, we run payment on the credit card provided 5-days prior to your event and will call orders can be paid in advance or at the time of pick up. Unconfirmed quotes are canceled from our system after 14 days.
Event Collection offers an optional damage waiver for an additional 10% of the rental charges.
This waiver covers incidental damage to equipment, provided all items are returned and reasonable precautions are taken to protect them. However, it does not cover losses due to theft, vandalism, mysterious disappearance, or damages caused by third parties. The damage waiver is not insurance, and a police report may be required for losses under the plan. Any damaged or dirty items not covered by the waiver will incur repair, replacement, or cleaning fees.